Subject: Re: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time}
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Cc: bridgette kenny <[email-masked]>
Date: Sun, 7 Oct 2018 18:07:22 +0530 (IST)

Hi Ekta, 

As advised by Bridgette, the instructions were clear and there was also a link provided to the buyer. 

It is the buyer's responsibility to get there on time and it's deemed as buyer's fault here - hence will not be refunded. 

Kind Regards, 
Ashwinee 

From: "bridgette kenny" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Sunday, 7 October, 2018 17:49:37 
Subject: RE: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time} 

Hi Ashwinee, 

The pickup instructions were quite clear and we even provide a link to the map. It is the buyers responsibility to ensure they are there on time. 

Kind regards, 

Bridgette 

From: Ashwinee Latchayya [mailto:[email-masked]] 
Sent: Sunday 7 October 2018 11:52 
To: Bridgette Kenny <[email-masked]> 
Cc: [email-masked] 
Subject: Fwd: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time} 

Hi Bridgette, 

Buyer emailed claiming to that the address provided about pick up location wasn't clear enough and spent an hour looking for the place. 

He also called us and was place on hold by the agent. Buyer claims that by that pick - he had missed the pick up time as well. 

Agent graham byrne has previously contacted LMS team in regards to this issue. 

Can we check if LMS has responded to the agent's query. 

Kind Regards, 

Ashwinee 

From: "Ekta VGG" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 6 October, 2018 15:38:08 
Subject: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time} 

Hi Ash, 

Can you contact LMS UK team as buyer was not able to find pick up location, he spent an hour there to find the location ,Therefore he did not attend the event due to this, So will buyer be refunded in this case. 

Thanks, 

Ekta