Subject: Fwd: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time}
From: Ashwinee Latchayya <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: [email-masked]
Date: Sun, 7 Oct 2018 16:21:44 +0530 (IST)

Hi Bridgette, 

Buyer emailed claiming to that the address provided about pick up location wasn't clear enough and spent an hour looking for the place. 

He also called us and was place on hold by the agent. Buyer claims that by that pick - he had missed the pick up time as well. 

Agent graham byrne has previously contacted LMS team in regards to this issue. 

Can we check if LMS has responded to the agent's query. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 6 October, 2018 15:38:08 
Subject: {18355322, Broker UK, Jeff Lynne's ELO, 05/10/2018 19:00, Buyer did not get tickets on time} 

Hi Ash, 

Can you contact LMS UK team as buyer was not able to find pick up location, he spent an hour there to find the location ,Therefore he did not attend the event due to this, So will buyer be refunded in this case. 

Thanks, 
Ekta