Subject: 16723823 / Broker US / Name : Phil Collins / Date : 07/10/2018 / Payments Team
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Fri, 5 Oct 2018 16:16:18 +0530 (IST)

Hi Nuno, 

Agent Eric shen has escalated this to payment as buyer is eligible for cancellation (US cancellation). 

Agent Marsha Reddan from payments has set a follow up to check with her TL. 

Can we check if there's any update here please as buyer is really unhappy. 

Kind Regards, 
Ashwinee 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 5 October, 2018 11:31:33 
Subject: TID 16723823 / Broker US / Name : Phil Collins / Date : 07/10/2018/ Regarding to tickets 

Hi Ashwinee, 

The buyer sent email to verify about his tickets which is not yet uploaded . 
The last rep Eric Shen escalated the case to payment team for full refund and Marsha.Reddan from payment team is doing a follow up on it . 

Please can you inform the concern team to inform Marsha that buyer is doing follow up regarding to tickets . 

Regards 

Ashwani