Subject: RE: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team
From: Stefan Asiminei <[email-masked]>
To: Arnaud Valentin <[email-masked]>, Nuno Correia <[email-masked]>, On-call Data Management <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 4 Oct 2018 16:25:44 +0000

Hi Arnaud,

As are unexisting events and  fortunately we have no fulfilled orders, please tag the events as cancelled.  Please confirm once done so I can proceed with the communications to be sent and pull the trigger on  orders to be refunded.

Thank you,
stefan

From: Arnaud Valentin
Sent: 04 October 2018 17:20
To: Stefan Asiminei <[email-masked]>; Nuno Correia <[email-masked]>; On-call Data Management <[email-masked]>
Cc: [email-masked]; [email-masked]
Subject: RE: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team

Hi Stefan,

These events were manually created.

Thanks,
Arnaud

From: Stefan Asiminei
Sent: Thursday, October 4, 2018 11:44 AM
To: Arnaud Valentin <[email-masked]<mailto:[email-masked]>>; Nuno Correia <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team

Hi Arnaud,

How these events were created?  Manually or by  autocreation tool?

Thank you,
stefan

From: Arnaud Valentin
Sent: 04 October 2018 16:42
To: Nuno Correia <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>; Stefan Asiminei <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team

Hi Nuno,

Thank you for this information

@Stefan Asiminei<mailto:[email-masked]> can you advise here? EID 2876290 and 2876291, there is no play at those times. We have transactions for both events. What is the best way to approach these events?

Please advise

Thanks,
Arnaud

From: Nuno Correia
Sent: Thursday, October 4, 2018 9:26 AM
To: On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fw: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|
________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 04 October 2018 12:41
To: Nuno Correia
Cc: Pooja Pachauri
Subject: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team

Hi Nuno,

Buyer purchased e-tickets for Hopman Cup 2019 - Tuesday - Day Session (01/01/2019) and claims that there is no play on 01/01 in Day time.

Upon investigation ; we've find out that there is no play on for Day Session on 01/01/2019.

And on viagogo we have tickets on sale for both Night Session and Day Session for 01/01/2019.

Buyer has informed us that she doesn't want those tickets as she got sold tickets for Day session on this day but there is nothing such. As the buyer hasn't received any tickets yet ; is it okay to sub here mentioning 'the seller listed for day session and we have no day session on this date'.

Could you also inform on-call team about this issue please.

Transaction/ Listing number :  18339919
Event ID:   2876291
Event Name: Hopman Cup 2019 - Tuesday - Day Session
Event Date:  01/01/2019
Geography: Perth, AU
Username:  [email-masked]<mailto:[email-masked]>
What needs to be done: Remove Day Session sale on our website for 01/01/2019.
Link as proof: https://hopmancup.com/order-of-play/<https://protect-eu.mimecast.com/s/TRQTCMwmkFqgMKrcwcpcZ>
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/Tennis/Hopman-Cup-Tickets/E-2876291<https://protect-eu.mimecast.com/s/BzWfCNLnlh0ADKWt4Zmbf>

Kind Regards,
Ashwinee

________________________________
From: "Pooja Pachauri" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 October, 2018 15:54:36
Subject: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - Wrong tickets

Hi Ashwinee,

Buyer purchased e-tickets for Hopman Cup 2019 - Tuesday - Day Session (01/01/2019) and now informed us that there is no play on 01/01 in Day time. She want her refund soon so that she can purchase new tickets for any other show. We have checked on official website and there is no daytime session for 01/01.

Transaction/ Listing number :  18339919
Event ID:   2876291
Event Name: Hopman Cup 2019 - Tuesday - Day Session
Event Date:  01/01/2019
Geography: Perth, AU
Username:  [email-masked]<mailto:[email-masked]>
What needs to be done: Need to cancel this sale and refund buyer
Link as proof: https://hopmancup.com/order-of-play/<https://protect-eu.mimecast.com/s/TRQTCMwmkFqgMKrcwcpcZ>
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/Tennis/Hopman-Cup-Tickets/E-2876291<https://protect-eu.mimecast.com/s/BzWfCNLnlh0ADKWt4Zmbf>

Thanks,
Pooja