Subject: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - On Call Team
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Pooja Pachauri <[email-masked]>
Date: Thu, 4 Oct 2018 17:11:35 +0530 (IST)

Hi Nuno, 

Buyer purchased e-tickets for Hopman Cup 2019 - Tuesday - Day Session (01/01/2019) and claims that there is no play on 01/01 in Day time. 

Upon investigation ; we've find out that there is no play on for Day Session on 01/01/2019. 

And on viagogo we have tickets on sale for both Night Session and Day Session for 01/01/2019. 

Buyer has informed us that she doesn't want those tickets as she got sold tickets for Day session on this day but there is nothing such. As the buyer hasn't received any tickets yet ; is it okay to sub here mentioning 'the seller listed for day session and we have no day session on this date'. 

Could you also inform on-call team about this issue please. 

Transaction/ Listing number : 18339919 
Event ID: 2876291 
Event Name: Hopman Cup 2019 - Tuesday - Day Session 
Event Date: 01/01/2019 
Geography: Perth, AU 
Username: [email-masked] 
What needs to be done: Remove Day Session sale on our website for 01/01/2019. 
Link as proof: https://hopmancup.com/order-of-play/ 
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/Tennis/Hopman-Cup-Tickets/E-2876291 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 October, 2018 15:54:36 
Subject: 18339919 - Broker AU - Hopman Cup 2019 - Tuesday - Day Session - 01/01/2019 10:00 - Wrong tickets 

Hi Ashwinee, 

Buyer purchased e-tickets for Hopman Cup 2019 - Tuesday - Day Session (01/01/2019) and now informed us that there is no play on 01/01 in Day time. She want her refund soon so that she can purchase new tickets for any other show. We have checked on official website and there is no daytime session for 01/01. 

Transaction/ Listing number : 18339919 
Event ID: 2876291 
Event Name: Hopman Cup 2019 - Tuesday - Day Session 
Event Date: 01/01/2019 
Geography: Perth, AU 
Username: [email-masked] 
What needs to be done: Need to cancel this sale and refund buyer 
Link as proof: https://hopmancup.com/order-of-play/ 
Link to viagogo page: https://www.viagogo.com/ww/Sports-Tickets/Tennis/Hopman-Cup-Tickets/E-2876291 

Thanks, 
Pooja