Subject: 18224868 - Broker UK- Tom Walker -23/10/2018 19:00 - Wrong event date
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Date: Thu, 4 Oct 2018 16:20:57 +0530 (IST)

Hi Nuno, 

Buyer purchased tickets for October 23rd as listed on viagogo website and received tickets for October 15th. 

Upon investigation ; we've find out that there is no event on October 23rd but October 15th. And on viagogo we have tickets on sale for both dates- October 15 & October 23. 

The seller provided tickets for October 15th but listed for October 23rd. 

Could you please advise whether: 

1 - We can sub as the seller should have listed for October 15th. 

2- we can offer the buyer to keep the tickets for October 15th. 

Could on-call team also be contacted and informed about the same please. 

Transaction/ Listing number : 18224868 
Event ID: 2749525 
Event Name: Tom Walker 
Event Date: 23/10/2018 
Geography: GB 
Username: [email-masked] 
What needs to be done: Remove the listing for 23rd October as there is no event on this date according to the official website 
Link as proof: https://www.iamtomwalker.com/ 
Link to viagogo page: https://www.viagogo.co.uk/Concert-Tickets/Rock-and-Pop/Tom-Walker-Tickets/E-2749525 

Kind Regards, 
Ashwinee 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 October, 2018 11:20:42 
Subject: 18224868 - Broker UK- Tom Walker -23/10/2018 19:00-wrong event date 

Hi, 

Buyer emailed to say that he has got tickets for 15th october but on our website , the event date mentioned is 23rd october. 
I have checked on the tom walker website that there is no event on 23rd while there is an event for 15th october. Here is the link : 

https://www.iamtomwalker.com 

Please see to it. 

Thanks 

Gunjan