Subject: Fwd: 17110140 ; Fan seller; 16/06/2018; Beyonce & Jay Z; Payment issue
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Shilpa Ranga <[email-masked]>
Date: Thu, 4 Oct 2018 13:24:11 +0530 (IST)

Hi Nuno, 

Agent Graham byrne left a note requesting to contact him if the buyer replies. 

Could we inform the agent of the same please. 

Kind Regards, 
Ashwinee 

From: "Shilpa Ranga" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 October, 2018 12:32:24 
Subject: 17110140 ; Fan seller; 16/06/2018; Beyonce & Jay Z; Payment issue 

Hello Ashwinee, 

Please look into the case. Agent Graham byrne mentioned if the seller replies, appoint the case to me. 

graham.byrne 
CSR Comment : Seller - When do I get paid? 13/09/18 20:48 (2 weeks 6 days ago) 

Subject: CSL Wrap-up 

...Less 

Wrap Up - [No reply sent to customer] **CASE RESOLUTION TEAM** 

***If seller contacts again, DO NOT REPLY, send to me*** 

No need to reply, seller no new questions and he will not be paid 

Picked up case via the case cue 
TID 17110140 - Beyonce & Jay Z - 16/06/2018 

Total Paid: 346.30 GBP 
Seller Net Proceeds: 246.40 GBP 

Synopsis 

- Seller prited lable but did not arrange for pick up. he thinks that creating lable was arranging for pick up. 
- He confirmed a few times that no pick up was arranged 
- Shipping lable was reset and he dropped off to a pick up point, this was after MSBD and buyer did not get tickets in time for the event 
- Seller charges where incorrecly removed, this was the sellers fault and charges should of stuck, CS Error 

Outcome 

- Seller will not be paid 
- Buyer has been refunded 

Action needed 

- No further action needed 

Thank you 

Shilpa