From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Wed, 3 Oct 2018 17:18:29 +0530 (IST)

Hi Ashwinee, don't proactively offer cancellation, if buyer wants upgrades advise them we cannot change their order, wait for the buyer to request cancellation or refundFrom:Brian Sexton If you tell the buyer they cannot get upgrades or change their tickets then there is a chance they will come back and ask for a refund