Subject: Re: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Gunjan Jain <[email-masked]>
Date: Wed, 3 Oct 2018 16:33:20 +0530 (IST)

Hi Gunjan, 

Please inform the buyer that we've sent her alternative ticket link which she has viewed and selected alternative tickets (stalls). 

Unfortunately she chose this option (these tickets) and cannot be refunded. Advise to relist if they don't want to keep the tickets. 

From: "Nuno Correia" <[email-masked]> 
To: [email-masked] 
Cc: "Gunjan Jain" <[email-masked]> 
Sent: Wednesday, 3 October, 2018 15:06:51 
Subject: Fw: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 

FYI 

Best Regards, 

Nuno Correia | 

From: Martina Doran 
Sent: 03 October 2018 10:10 
To: Nuno Correia 
Subject: Re: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 

Hi Nuno, 

Unfortunately there is nothing we can do here, the order 18108000 was pending sub and alt link sent out to buyer, I can see the buyer viewed the link and also when you look at case history from the new order 18228114 you can see ion the notes that buyer offered voucher through that link, this proves that the buyer selected the new tickets himself and so voucher offered with the new tickets, through the link was processed on the new order, buyer subbed himself through the alt link here, there is nothing we can do. 

Kind regards, 
Martina Doran 
P.S Team 

From: Nuno Correia 
Sent: Wednesday, October 3, 2018 9:02 AM 
To: Martina Doran 
Subject: Fw: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 

Hello, 

Can you please help here? 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 03 October 2018 07:29 
To: Nuno Correia 
Cc: Gunjan Jain 
Subject: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 
Hi Nuno, 

Order was subbed from 18108000. 

According to the history for tid 18108000 ; the buyer has viewed alternative tickets. It doesn't show he accepted anything through the link. 

It looks like the order was automatically subbed and the order was subbed to standing tickets. 

The order was initially subbed as the buyer purchased balcony seated tickets and received standing tickets. 

And now the order was subbed to 18228114 (stalls - standing tickets). Buyer needs seated tickets due to his father's health issues. 

Can we check this with sub team please. 

Kind Regards, 
Ashwinee 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 3 October, 2018 11:28:35 
Subject: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 

Hi, 

Buyer emailed to say that he has got the wrong tickets twice. He has ordered seating tickets and got the standing ones. Case is substituted from TID 18108000 . 
Buyer has viewed the alternative ticket options website but has not selected the alternative ticket. The substitution team may have automatically selected the alternative standing tickets and buyer has again got the standing tickets. Please look into the case. 

Thanks and regards 

Gunjan