Subject: Fwd: 18191900, Uk Broker, Shania Twain, 24/09/2018 19:00, Buyer asking Manager Call back}
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Wed, 3 Oct 2018 16:10:10 +0530 (IST)

Hi Nuno, 

Do we have any update here. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Nuno Correia" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Sunday, 30 September, 2018 12:49:54 
Subject: 18191900, Uk Broker, Shania Twain, 24/09/2018 19:00, Buyer asking Manager Call back} 

Hi Nuno, 

The order was subbed from 15744699 to 18191900. 

According to case history on TID 15744699 ; Kimberly Smith spoke to the buyer on the phone and according to her CIAN note - the buyer accepted replacement tickets on the phone. 

The order was then subbed to 18191900 however buyer claims to have never accepted the partial refund. 

As Tier 3 was following up the case on TID 15744699 - can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 28 September, 2018 16:09:58 
Subject: {18191900, Uk Broker, Shania Twain, 24/09/2018 19:00, Buyer asking Manager Call back} 

Hi, 

Can you check this TID-18191900, Buyer called up as she was highly dissatisfied with the replacement tickets provided to her as the previous agent with whom she spoke did not clarify about the new seats and partial refund given to her is not sufficient for that. 

Substituted from 15744699 

Thanks, 
Ekta