Subject: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Date: Wed, 3 Oct 2018 11:59:33 +0530 (IST)

Hi Nuno, 

Order was subbed from 18108000. 

According to the history for tid 18108000 ; the buyer has viewed alternative tickets. It doesn't show he accepted anything through the link. 

It looks like the order was automatically subbed and the order was subbed to standing tickets. 

The order was initially subbed as the buyer purchased balcony seated tickets and received standing tickets. 

And now the order was subbed to 18228114 (stalls - standing tickets). Buyer needs seated tickets due to his father's health issues. 

Can we check this with sub team please. 

Kind Regards, 
Ashwinee 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 3 October, 2018 11:28:35 
Subject: 18228114 -Broker UK-Level 42-08/10/2018 19:00- wrong tickets 

Hi, 

Buyer emailed to say that he has got the wrong tickets twice. He has ordered seating tickets and got the standing ones. Case is substituted from TID 18108000 . 
Buyer has viewed the alternative ticket options website but has not selected the alternative ticket. The substitution team may have automatically selected the alternative standing tickets and buyer has again got the standing tickets. Please look into the case. 

Thanks and regards 

Gunjan