From: Vikram Diwan <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 30 Sep 2018 20:03:34 +0530 (IST)

Ashutosh Tripathi 

Scenario 1 

Question 1--- As per the scenarion 1 as seller is not fulfilling the order we first check MSBD 21/06/2017 and event date 28/06/2017 then in CSL we stop the seller payment first then as event date is too far we send buyer email saying that as seller is not able to fulfill so we offer you equivalent tickets or full refund what ever he is happy with 

Question2-- we use the fulfill blurb the following changes we make 

we will offer buyer equivalent tickets as seller is not able to fullfill and refund offer is already in the fulfill blurb. 

Q3--- as we are emailing the seller we use the ‘fulfill’ 03.02 blurb for seller and following changes 

As you have declined to fulfill the order we are finding the replacement for buyer and rest would be same 

Q4-- we will use follow up with buyer by sending mails to bothseller and buyer following is CIAN 

C: Buyer emailed saying he wants to cancel the purchase if he does not receive the ticket sby tomorrow.. seller emailed that he will not be able to fulfill 

I: checked the case history :Pending shipment creation when 28/06/2017 18:00 local 

A : emailed buyer saying that as seller is not able to fullfill the order so we offer you equivalent tickets or full refund . Emailed seller that he will not be paid he will charged for not fulfilling and we are creating the replace ment for buyer. 

N: follow up waiting for buyer’s reply 

Q 5---Pending shipment creation 

Q 6---No seller will not be paid and we stop the seller payment instantly as seller is not able to fullill the sale 

Scenario 2--- 

Q1--- as buyer is saying he did not receive any mail of purchase i will check the buyer’s payment in transaction and case history whether automated mail of purchase is sent or not and shipping details in delivery which makes doubly sure that purchase has taken place and it is being shipped. As tracking num is updated so send buyer “in transit” blurb 

T hen seller is asking about his name on ticket so i check they are personalised tickets or not and will infor the seller that he will be paid after 8 day of the event by paid blurb 

Q2-----we will use in transit blurb as tracking number is already updated 

Q3—we will use getting paid (genric reply)blurb to answer seller that he will paid 8 days after the evnt if buyer successfully gains entry in the event. 

Q4--- we will use wrap up 

C: buyer amailed us asking for ticket confirmation ,and seller emailed asking when will he be paid and his name on the ticket will create problem or not 

I: checked the case history :state-pending seller payment when 13/06/2017 

A: emailed buyer saying tickets are already in transit and can be tracked with the tracking number provided . Mailed seller that he will be paid after 8days of event if buyer gains entry and also that there will not be nay problem with the name . 

N wrap up 

Q5_---- pending seller payment 

Q6-- yes seller will be paid if buyer gains entry with the tickets supplied 

Scenario 3 --- 

Q 1---we will check the delivery plan whether it is e tix or p tix – advise buyer that delivery plan is p tix and send buyer more than 3 days 3dte 

Q2---email buyer with 3dte(1.0 )more than 3 day) +face value for buyer blurb and also infor that delivey plan is not e tix it is ptix+ 

Q3—the is no query from seller so no response 

Q4—wrap up 

c: buyer emailed saying he is not able todownload the ticket and also overcharged for the ticket 

I: checked the case history TS: pending shipment creation when : 28/06/2017 18:00 local 

A : emailed buyer assuring that he will receive tickets soon and will be notified as soon as ticket is shipped and also inform the buyer that prices are set by the seller and prices vary as they are above or below the face value. Also informed that tickets are p tix. 

Q5—pending shipment creation 

Q6--- yes seller will be paid if buyer gains entry with the tickets supplied 

Scenario 4 --- 

Q 1--- will check the transaction state first that is pending seller cnfirmation ,transaction of buyer 

Q2-- for buyer we use confirm blurb saying that he will be notified purchase takes place.(pending seller confirmation 

Q3-- for seller we will flag it to TL to ask the ss agent whether poer broker will be able to provide the tickets or not 

Q4— for buyer wrap up 

C: buyer emailed asking when will he receive the tickets 

I: checked the case history TS: pending seller confirmation when 13/06/2017 17:00 LOCAL 

A: emailed buyer that he will be notified as soon as purchase takes place as this is under pending seller confirmation N: wrap up 

For sell we will flag to TL to ask the ss agent to provide the ticket to buye if he can. 

Q5—pending seller confirmation 

Q6—yes if the seller is able to provide the valid tickets to buyer