From: Ashwinee Latchayya <[email-masked]>
To: Vikram Diwan <[email-masked]>
Date: Sun, 30 Sep 2018 17:50:38 +0530 (IST)

As we're a ticket marketplace for people to buy and sell tickets, the person selling the tickets sets the price when they list them. Buyers are guaranteed to receive valid tickets in time for the event and sellers are guaranteed to get paid for the tickets they sell. Consequently, we are unable to offer you a refund or exchange for your tickets. This situation is provided for by our general conditions of sale, in accordance with the laws and regulations of the countries where viagogo is active.