Subject: Re: 18240118 - Broker UK - Michael Bublé - 29/09/2018 18:30 - duplicate tickets
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Pooja Pachauri <[email-masked]>
Date: Sun, 30 Sep 2018 11:44:19 +0530 (IST)

Hi Brian, 

Thank you for this feedback. 

It didn't occur to me that this could have been the reason. 

@Pooja - can you reassure the buyer that tickets are valid and he/she will gain entry to the event. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Pooja Pachauri" <[email-masked]> 
Sent: Friday, 28 September, 2018 21:48:30 
Subject: RE: 18240118 - Broker UK - Michael Bublé - 29/09/2018 18:30 - duplicate tickets 

Hi Ashwinee, 

The person who bought the tickets on the other website also sold them on viagogo. It’s a coincidence but the buyer will gain entry. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 28 September 2018 14:44 
To: Brian Sexton <[email-masked]> 
Cc: Pooja Pachauri <[email-masked]> 
Subject: 18240118 - Broker UK - Michael Bublé - 29/09/2018 18:30 - duplicate tickets 
Importance: High 

Hi Brian, 

The order was subbed from 18232066 as the seller has informed us that the tickets got sold on another website. 

The order was then subbed to 18240118. Strangely the tickets uploaded on both TID 18232066 and 18240118 are the same (same seat number / row number). 

The sellers are different. As the first seller told us those tickets have already been sold - later it was subbed to a Broker which has uploaded the same tickets that the previous seller uploaded. In this case, tickets will be invalid. 

Can SS team contact Broker UK and investigate this case and perhaps request for proof of purchase. 

Kind Regards, 

Ashwinee 

From: "Pooja Pachauri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 28 September, 2018 17:34:01 
Subject: 18240118 - Power Seller Broker UK - Michael Bublé - 29/09/2018 18:30 - duplicate tickets 

Hi Ashwinee, 

Seller of the order (18232066) has confirmed that his tickets got sold on another website, therefore they are duplicated. This sale has been substituted to 18240118 and buyer has received the new tickets. Now the buyer called and informed that the new tickets which he has received are exactly the same what he got in the last order - 18232066. Screenshot of new tickets are attached for reference. As checked, seller of both the orders are different. 

Please check if these tickets are valid for the event or not. 

Thanks, 

Pooja