Subject: Team Performance / Complains
From: Virat Joshi <[email-masked]>
To: Worchuirin <[email-masked]>, Sagar Seth <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Kritika Mirchandani <[email-masked]>, Viney Stan <[email-masked]>, Charanjit Singh <[email-masked]>, "[email-masked]" <[email-masked]>, Anurag Pradhan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Sat, 29 Sep 2018 10:00:11 +0000

Hi Team ,

Lately we have been getting a lot of complains from Limerick in reference to how  the agents are not reading case history properly and rushing to meet there numbers and ignoring the quality. This has caused a serious concern both for LSM and viagogo.

Please make sure all of you guys are on the floor observing what the team is doing and make sure agents are fully investigating a case before taking any action. As we are in low season quality is our major concern than quantity , Ask the agents to slow down if needed but to make sure no mistakes are made on the account.

Saurabh Sir has asked me to inform all the team leads that if their teams get any more such complaints they would loose the FS bonus and that would instead be paid to the team lead of best performing team.  Please ensure you guys are working in sync with your teams and delivering best results.

Thanks

Viraat Joshi
Account Manager - viagogo
Live Salesman
m: +91 96436 05600
e: [email-masked]

www.livesalesman.com<http://www.livesalesman.com/>