Subject: FW: 18018102 - Andy Lau - 19/12/2018 20:15 - Hong Kong Coliseum, Hong Kong, HK - Wrong investigation on wrong tickets
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Tetien Lan <[email-masked]>
Date: Fri, 28 Sep 2018 10:26:23 +0000

Hi Ashwinee,

These tickets were correct but Ashwani thought they were wrong and now the tickets are returning to us, a journey that spans half of the planet.

Please stop doing this, it's such a massive inconvenience.

Check the official venue maps, I sent an Important Information email about this venue and there is a page on the Knowledgebase. There information is all there they need to be investigating fully.

Please review with Ashwani.

Kind regards,
Brian

From: Tetien Lan
Sent: Friday 28 September 2018 08:35
To: Brian Sexton <[email-masked]>
Subject: Fw: 18018102 - Andy Lau - 19/12/2018 20:15 - Hong Kong Coliseum, Hong Kong, HK - Wrong investigation on wrong tickets

Hi Brian,

Incorrect investigation for HK event.

Tickets are seated together.

Can this be addressed to Ashwani.panicker please.

Thanks,
David
________________________________
From: Kristin Tsang
Sent: Friday, September 28, 2018 2:40 PM
To: Tetien Lan
Subject: 18018102 - Andy Lau - 19/12/2018 20:15 - Hong Kong Coliseum, Hong Kong, HK - Wrong investigation on wrong tickets

Hi David,

Seller inbound call asking us to check this case as he accidentally clicked "re-send correct tickets".

Checked case history, this is a case consist of 2 CS errors:

1) Wrong investigation on wrong tickets

- Section 70, Row 27, Seat number 83
- Section 41, Row 27, Seat number 94-96

are consecutive. Please kindly check the venue map link: https://www.lcsd.gov.hk/en/ticket/common/seats/hkc-central-stage.pdf

2) Tickets is returning to Limerick but not Taipei
I have left a WI on the case for the return team and informed seller that order will be fine.

Thank you.

Kind regards,

Kristin