Subject: FW: reminder: ECC CIAN notes/cases – Please read and take note!
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Laura Begley <[email-masked]>, Nuno Correia <[email-masked]>
Date: Fri, 28 Sep 2018 10:22:35 +0000

Important information – please take note!

                                     REMINDER

DATE

28/09/2018

TOPIC

ECC CIAN notes/cases – Please read and take note!

DETAILS

ECC have seen an increase in agents ignoring their CIAN notes, this is very frustrating as the cases are highly escalated cases.

If you come across an ECC CIAN note with the following:

“ECC CASE – Please do not action: email me if customer replies”

  1.  Do not action the case
  2.  Email the ECC agent  and then wrap up.
  3.  Do not copy the ECC cian note and past it to your cian note.

Work items marked by ECC usually look like the below:

Thanks Laura.