Subject: 16694861 - Fan Seller - 50 Cent - 20/09/2018 18:30 - Seller provided proof of purchase
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Pooja Kathuria <[email-masked]>
Date: Fri, 28 Sep 2018 13:34:16 +0530 (IST)

Hi Brian, 

The buyer of the above TID was ragged and has already been refunded. The seller claims due to some technical error all tickets purchased from evenbrite and that there was a special centre for these tickets at the event. 

Seller has provided all the proof requested from agent Sean Wilson and payments team have removed the charged as well. 

Could you approve to pay the seller the FV of the tickets. 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 27 September, 2018 12:37:19 
Subject: 16694861 - Fan Seller - 50 Cent - 20/09/2018 18:30 - Seller provided proof of purchase 

Hi Ashwinee, 

Buyer was RAG because of invalid tickets and refunded. Seller emailed us that the tickets were not invalid and he himself got entry in the event with his tickets. There was some technical error in all the tickets purchased from eventbrite. And there was a special center for these tickets at the event. Seller was asked to provide proof of purchase by Sean Wilson. He has provided below proofs as requested: 

- Proof of purchase (order confirmation). 
- Pictures of the physical tickets he received. 
- The email sent out by the promoters, MJR Touring, explaining the technical error and remediation steps. 

We have already escalated the case to Payment team to remove charges from seller's account. Please provide the approval to pay the seller for his sale as he was not in fault and his tickets were valid. 

Thanks, 
Pooja