Subject: 16969054, US Broker, Hillsong Worship, 12/10/2018 19:00, Venue issue
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Fri, 28 Sep 2018 12:08:13 +0530 (IST)

Hi Brian, 

Buyer has purchased tickets for Hillsong Worship in Madison and broker has provided tickets for the same event but different venue - Largo, Florida. 

According to Viagogo website - the event is taking place in Madison and according to google and other website ; the event is taking place Largo, FL. 

Link:- https://www.itickets.com/events/400007 

This looks like product error to me. It's a 19 hours drive from Madison to Largo. 

Can you advise whether we can escalate for a refund here and for seller not to be charged & not paid. 

Also, can you inform the on-call team that the venue for this event is incorrect on our website. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 27 September, 2018 11:39:45 
Subject: {16969054, US Broker, Hillsong Worship, 12/10/2018 19:00, Venue issue} 

Hi, 

Can you check this TID-16969054, Buyer asking refund as he purchased tickets for Madison Wisconsin but he received tickets for Largo, Florida. I checked on google & found that event is in First Baptist Church Of Indian Rocks, Largo Florida,hence can you verify this. 

Thanks, 
Ekta