Subject: 17627665; Fan Seller - Claudia Chlebos; Die Meistersinger von Nürnberg; 05/08/2018 16:00; Frauds team
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Wed, 26 Sep 2018 19:13:58 +0530 (IST)

Hi Nuno, 

This was flagged on my google sheet and as per your request, I'm emailing you this query. 

Agent escalated this to payment and payments informed this was blocked by fraud and to check with Frauds team first otherwise seller won't be paid. 

There is a message on payment diagnostic: 
"The payment method the seller has selected has not previously been used for fraud- No- Liase with fraud, payment method must be unblocked through the Users Tab." 

Can we check this case with Frauds team please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Harpriya Walia" <[email-masked]> 
Sent: Wednesday, 26 September, 2018 12:03:44 
Subject: Fwd: 17627665; Fan Seller - Claudia Chlebos; Die Meistersinger von Nürnberg; 05/08/2018 16:00; unblock Fan Seller for Seller payment 

Flagged 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 26 September, 2018 11:39:06 
Subject: 17627665; Fan Seller - Claudia Chlebos; Die Meistersinger von Nürnberg; 05/08/2018 16:00; unblock Fan Seller for Seller payment 

Ash, 

The Seller of this TID had emailed us before so that we can update the tracking number and they sent the proof of the shipping; agent updated the tracking number; 

The Seller then emailed us innumerable times chasing their payment; agent Fataoumata escalated this to Payments, but soon a note could be seen which stated that she should review this TID with her TL; i too escalated this to Payments and saw a note from Sonia just now stating- "Please, note the seller payment was stopped by fraud. Check with your TL so he can checked with Fraud Team, If they do not remove it from there, we cannot pay him."; i then checked the Payment Diagnostics which states that- 
"The payment method the seller has selected has not previously been used for fraud- No- Liase with fraud, payment method must be unblocked through the Users Tab." 

Can you please check with the Fraud Team if the Seller should be paid or not? 

flagging as discussed 

harpriya