Subject: Re: Meeting's minutes - 26.09.2018
From: Ashwinee Latchayya <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 26 Sep 2018 19:07:37 +0530 (IST)

Hello Sir, 

Please find below the minutes of today's meeting. 

Minutes from Team India Daily Meeting 26/09/2018 

Present from Limerick: Brian, Nuno & Maiwen 
Present from India: Urvika, Charanjit & Ashwinee 

Brian started the meeting in regards to productivity, log in hours and followed by praise. 

Productivity 
Brian asked whether we have spoken to the agents highlighted in yesterday’s meeting. (Agent names are below). 
Gunjan - 17 
Ashish Semwal - 20 
Mohd Sami - 12 
Kapil – 20 
Anshul Khandelwal - 20 
Wamiq - 20 

Team India has informed Brian that they were getting no cases and each agent were advised to keep pulling cases every 5 – 10 minutes. 
Brian enquired about new the joinees ( 1 EN agent & 1 PT agent). Urvika has informed Brian that they are steadily learning and have gone live on CSL. 
Brian was also informed that agents was constantly getting no cases error. For over 2 hours, agents Ashish & Gunjan haven’t received any cases and the same happened to Wamiq yesterday. 

Brian said he will investigate this issue and get back to us. 

Log in / Log out 
Brian has asked whether we’ve spoken to the agents who have less than 9 hours log in. 
Ashwinee has informed Brian that the agents have been spoken to and requested them to complete their full 9 hours by staying connected until 20.01 and not log out at 20.00 sharp. 
Brian emphasized that he would like to see a complete 9 hours log in for each and every agent. 

Praise 
Brian highlighted agents Natalia, Rosette and Caleb as their productivity was excellent. 
Natalia sent 42 emails and took 19 inbound calls. 
Caleb sent 48 emails and took 19 inbound calls. 
Rosette sent 38 emails and took 18 inbound calls. 

Kind Regards, 
Ashwinee 

From: "Saurabh Dadu" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Wednesday, 26 September, 2018 18:30:18 
Subject: Re: Meeting's minutes - 26.09.2018 

Please don’t send this as attachment. Copy paste in the body of email and send 

Sent from my iPhone 

On 26-Sep-2018, at 5:16 PM, Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello, 

Please find attached the minutes of today's meeting. 

Kind Regards, 
Ashwinee 

BQ_BEGIN

<Minutesfrom Team India Daily Meeting 26.09.2018.odt> 

BQ_END