Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault
From: Valeria Julia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 26 Sep 2018 11:30:10 +0530 (IST)

Dear Ash, Could you flag this? 

Val. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 24 September, 2018 20:02:57 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Please remember to flag this to Brian on Tuesday. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 23 September, 2018 17:39:12 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. 

:) :) :) :) :) 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Sunday, 23 September, 2018 17:36:46 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Okay, Let me flag this one Brian on Tuesday. 

Please remind me on Tuesday as I am off tomorrow. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 23 September, 2018 17:21:52 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Can I speak with Limerick please? or can you convey my message to them please? 
Because it's irrational to upload "correct" tix when he has to preupload already personalised with names he does not have until he gets the confirmation email. 

Please arrange something for me, please Ash. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Sunday, 23 September, 2018 17:15:36 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Hi Val, 

Sorry this decision was taken by Limerick. 

Although he informed us before the event - he shouldn't have uploaded incorrect ticket. 

Thank you, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 23 September, 2018 17:00:28 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Ash, no, PLEASE no. 
How can seller preupload without knowing personalisation details which he gets once transaction is confirmed ???? 
All the sellers did the same thing of uploading "hold/waiting tix" and then asked us help. He DID ask us for help!, help which was no answered AND on top of that, another agent, of english language who doesnt know spanish told the buyer the tix were valid and correct , when the tix CLEARLY said ( in spanish, of course ) that what was uploaded was NOT a tix!. 
Ash please!!!!! Do something! please! 
:( :( :( 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Sunday, 23 September, 2018 16:47:24 
Subject: Re: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Seller is responsible to provide the correct ticket in the first place. Seller wil be charged. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Saturday, 22 September, 2018 12:56:26 
Subject: Fwd: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

flagged 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 22 September, 2018 12:18:31 
Subject: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Ash, 

there is a big issue here. 
The thing is that all this colo colo were personalised AND preuploaded but how can seller preupload without knowing personalisation details which he gets once transaction is confirmed, right? So all the seller preuploaded "hold" tix until personalised. 
In this case, the seller came to us asking for help to upload the personalised tix when there was still 6h left till the event but no agent helped him. 
Then the buyer came to us when there was 3h left saying the tix were fake and an agent replied to him that tix were correct and valid and of course, buyer got RAG. 
This is not the sellers fault as he asked for our help, he DID personalised the tix but nobody helped him to upload them ( colo colo were personalised AND preuploaded but how can seller preupload without knowing personalisation details which he gets once transaction is confirmed), this is CS mistake for not helping on time and assuring the buyer his tix were correct when not. 

Thanks, 

Valeria