Subject: Re: 18153603 - Broker ES - Real Madrid vs Espanyol - 22/09/2018 - tix issue
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Sun, 23 Sep 2018 15:46:43 +0530 (IST)

Hi Val, 

Call the buyer apologise for this problem anc check if he purchased new tix to attend the event. 

If he did, please request proof & escalate for a refund. 

Thank you, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 23 September, 2018 15:41:48 
Subject: 18153603 - Broker ES - Real Madrid vs Espanyol - 22/09/2018 - tix issue 

Ash, 

there is a issue here which i fail to understand. BTW this is a etix URL. 

- 22/09/18 08:19 buyer asking when he would get the tix 
- 22/09/18 08:32 automated email to download tix 
- 22/09/18 08:33 agent Valeria.Julia informed buyer of the link to access the tix 
- 22/09/18 11:49 agent Rachel.Corcoran informed buyer tix were incorrect and to wait for the good ones. 
- 22/09/18 11:53 case note of agent Rachel.Corcoran saying: 
" seller was worried he may have uploaded duplicates between TIDs 18159800,18146360,18153603 
to be sure deleted etx on ,18146360, 18153603 
emailed buyers to discard old mobile tx and download new ones 
tried calling buyer - number out of service" 
- After this case note there is no automated email saying of deleted like it usually happens. 
- 22/09/18 11:54 Broker email confirmed re-upload of tix. 
- After this email there is no other email informing/confirming upload and link of new URL 

Buyer has come to us after the event saying that he waited but did not get the new tix as promised. 

What to do here? 

Thanks. 

Valeria