Subject: Fwd: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Sat, 22 Sep 2018 12:56:26 +0530 (IST)

flagged 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 22 September, 2018 12:18:31 
Subject: 18126289 - Fan Seller CL - Colo Colo Vs Palmeiras Copa Libertadores 2018 - 20/09/2018 - not seller fault 

Ash, 

there is a big issue here. 
The thing is that all this colo colo were personalised AND preuploaded but how can seller preupload without knowing personalisation details which he gets once transaction is confirmed, right? So all the seller preuploaded "hold" tix until personalised. 
In this case, the seller came to us asking for help to upload the personalised tix when there was still 6h left till the event but no agent helped him. 
Then the buyer came to us when there was 3h left saying the tix were fake and an agent replied to him that tix were correct and valid and of course, buyer got RAG. 
This is not the sellers fault as he asked for our help, he DID personalised the tix but nobody helped him to upload them ( colo colo were personalised AND preuploaded but how can seller preupload without knowing personalisation details which he gets once transaction is confirmed), this is CS mistake for not helping on time and assuring the buyer his tix were correct when not. 

Thanks, 

Valeria