Subject: Re: TID: 16357739 , Fan Seller , Noel Fitzpatrick is the Supervet , 12/10/2018 , Issue: Buyer emailed informing that his order has been cancelled
From: Ashwinee Latchayya <[email-masked]>
To: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Fri, 21 Sep 2018 09:47:21 +0530 (IST)

Hi ken, 

Please escalate to refund the final buyer and explain everything in your cian note. 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 20 September, 2018 19:49:21 
Subject: TID: 16357739 , Fan Seller , Noel Fitzpatrick is the Supervet , 12/10/2018 , Issue: Buyer emailed informing that his order has been cancelled 

Hi Ash, 

- Buyer emailed informing that his order (16357739) has been cancelled against his will; 
- Checked case history and there is no record of cancellation; 
- Transaction is active redirection and buyer turned seller initiated charge-back on original order (16174444) and he has been refunded thus automatically cancelling final transaction. 

Should order be moved to pending substitution or not? 

Regards, 
kannedy