Subject: Undeliverable: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC)
From: <[email-masked]>
To: <[email-masked]>
Date: Fri, 21 Sep 2018 03:46:05 +0000

[http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.

The group cs.newyork only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.

ashwinee        Office 365      cs.newyork
Sender          Action Required

Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/21/2018 3:37:12 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC)

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       CY1PR19MB0475.namprd19.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/21/2018
3:37:14 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   2 sec
2       9/21/2018
3:37:15 AM      mail.lsmindia.com       localhost       ESMTP   1 sec
3       9/21/2018
3:37:20 AM      localhost       mail.lsmindia.com       ESMTP   5 sec
4       9/21/2018
3:37:20 AM      mail.lsmindia.com       localhost       ESMTP   *
5       9/21/2018
3:37:24 AM      localhost       mail.lsmindia.com       ESMTP   4 sec
6       9/21/2018
3:45:59 AM      mail.lsmindia.com       eu-smtp-1.mimecast.com  ESMTP   8 min, 35 sec
7       9/21/2018
3:46:03 AM      eu-smtp-1.mimecast.com  BN3NAM04FT037.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256)       4 sec
8       9/21/2018
3:46:03 AM      BN3NAM04FT037.eop-NAM04.prod.protection.outlook.com     BN6PR19CA0050.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)    *
9       9/21/2018
3:46:04 AM      BN6PR19CA0050.namprd19.prod.outlook.com CY1PR19MB0475.namprd19.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec

Original Message Headers

Date: Fri, 21 Sep 2018 09:07:12 +0530
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
CC: Shaquela Shepherd <[email-masked]>, CS.NewYork
        <[email-masked]>, Kritika Mirchandani <[email-masked]>, Uma
 Bairiya <[email-masked]>, Brian Sexton <[email-masked]>
Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS
 ESC)
Authentication-Results-Original: mimecast.com;  spf=softfail (spfCheck:
 transitioning domain of lsmindia.com does not designate 180.151.15.162 as
 permitted sender) client-ip=180.151.15.162;
 envelope-from=[email-masked]; helo=mail.lsmindia.com;   dkim=none;
        dmarc=none (p=allow dis=allow) header.from=lsmindia.com

Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC)
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Shaquela Shepherd <[email-masked]>, CS.NewYork <[email-masked]>, Kritika Mirchandani <[email-masked]>, Uma Bairiya <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 21 Sep 2018 09:07:12 +0530

Hi Caleb, 

S eller provided confirmation email that shows e-tickets are attached. 

Could you call the seller and request him to attach e-tickets to email that buyer can print and have scanned at the event. 

Kind Regards, 

Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Shaquela Shepherd" <[email-masked]>, "CS.NewYork" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "Kritika Mirchandani" <[email-masked]>, "Uma Bairiya" <[email-masked]> 
Sent: Thursday, 20 September, 2018 20:18:42 
Subject: RE: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

[ mailto:[email-masked] | @Ashwinee Latchayya ] – can you check this and ask Caleb or someone to call this French seller and ask them to provide the e-tickets? 

From: Shaquela Shepherd 
Sent: Thursday 20 September 2018 15:41 
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]> 
Cc: Kritika Mirchandani <[email-masked]>; Uma Bairiya <[email-masked]> 
Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Hi, 

Seller provided confirmation email that shows e-tickets are attached again. 

I attempted to call them but only got their voicemail. It sounds like they might speak Canadian French. 

Can we get someone who speaks french to call them? 

I emailed the seller again asking for him to please attach e-tickets to email that buyer can print and have scanned at the event. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[ mailto:[email-masked] | [email-masked] ] 

From: Shaquela Shepherd 
Sent: Wednesday, September 19, 2018 3:28:17 PM 
To: Brian Sexton; CS.NewYork 
Cc: Kritika Mirchandani; Uma Bairiya 
Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Sorry this was for the wrong order. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[ mailto:[email-masked] | [email-masked] ] 

From: Shaquela Shepherd 
Sent: Wednesday, September 19, 2018 3:25:00 PM 
To: Brian Sexton; CS.NewYork 
Cc: Kritika Mirchandani; Uma Bairiya 
Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Hi, 

Seller provided proof of transfer. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[ mailto:[email-masked] | [email-masked] ] 

From: Shaquela Shepherd 
Sent: Wednesday, September 19, 2018 9:35:31 AM 
To: Brian Sexton; CS.NewYork 
Cc: Kritika Mirchandani; Uma Bairiya 
Subject: Re: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Hi, 

I will reach out to the seller now. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[ mailto:[email-masked] | [email-masked] ] 

From: Brian Sexton 
Sent: Wednesday, September 19, 2018 9:20:04 AM 
To: CS.NewYork 
Cc: Kritika Mirchandani; Uma Bairiya 
Subject: FW: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Hi, 

This Broker US has provided a StubHub confirmation email instead of an e-ticket for this sale. 

Could someone please ask the Broker US to provide the e-tickets? 

Kind regards, 

Brian 

From: Kritika Mirchandani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 19 September 2018 08:37 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Uma Bairiya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: (TID: 17253362 - Broker US{USA} - Phoenix - 04/10/2018 - SS ESC) 

Hi Brian, 

TID: 17253362 

Seller has uploaded the confirmation email that he got from Stubhub as e-ticket. 

Can you please check with the seller if he can send correct tickets? 

Kind Regards 
Kritika Mirchandani 

From: "Uma Bairiya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 19 September, 2018 12:27:39 
Subject: 17253362 - Nicolas Picard Power Seller Broker US - Phoenix - 04/10/2018 19:00 - confirmation email uploaded as e-tickets 

Hi Kritika, 

Seller has uploaded the confirmation email he got from Stubhub as e-ticket. 

Please check and take actions accordingly. 

Thanks 

Uma