Subject: 18033282 - Fan Seller - Real Betis vs Real Madrid - 13/01/2019 - Wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 20 Sep 2018 19:41:46 +0530 (IST)

Hi Nuno, 

The buyer has finally accepted the partial offered to him by agent Jose Prieto. 

Can we contact agent Jose Prieto and inform him of the same please. 

Kind Regards, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 20 September, 2018 18:37:14 
Subject: Re: 18033282 - Fan Seller - Real Betis vs Real Madrid - 13/01/2019 - Wrong tickets 

Ash, 

buyer wants partial refund of 80 euros (as promised by agent Jose.Prieto) to finish this matter once and for all. 

Thanks, 

Valeria 

Ps. order is under pending sub 

From: "Jose Prieto" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Valeria Julia" <[email-masked]> 
Sent: Tuesday, 18 September, 2018 21:05:54 
Subject: Re: 18033282 - Fan Seller - Real Betis vs Real Madrid - 13/01/2019 - Wrong tickets 

Hi, 

I moved to sub this transaction at the beginning of the case. 

When we have deleted tickets and seller has uploaded tickets again is moved out of pending substitution automatically. 

Kind regards 

Jose 

From: Brian Sexton 
Sent: 18 September 2018 16:21:38 
To: Jose Prieto 
Cc: Ashwinee Latchayya; Valeria Julia 
Subject: FW: 18033282 - Fan Seller - Real Betis vs Real Madrid - 13/01/2019 - Wrong tickets 

Hi Jose, 

This seller continues to upload ‘restricted view’ tickets, but the seller did not list as ‘restricted view’ so they are wrong tickets and the order should be subbed unless there is something we are missing. It’s currently in pending substitution. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Tuesday 18 September 2018 07:34 
To: Brian Sexton <[email-masked]> 
Cc: Valeria Julia <[email-masked]> 
Subject: 18033282 - Fan Seller - Real Betis vs Real Madrid - 13/01/2019 - Wrong tickets 

Hi Brian, 

This order was moved to sub as the seller has uploaded wrong tickets - 'restricted view'. 

Agent Jose Prieto moved it out of sub and the seller uploaded wrong tickets again. 

This happened at a few intervals where the seller kept uploading 'restricted view' and valeria subbed the order. It was then moved out again. 

The buyer was offered alternative tickets ; and eventually they were still restricted view. 

Could agent Jose Prieto contact the seller perhaps over the phone and explain that the tickets should be of good visibility. 

Kind Regards, 

Ashwinee 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 17 September, 2018 19:55:19 
Subject: 18033282 - Fan Seller ES - Real Betis vs Real Madrid - 13/01/2019 - substitution problem 

Ash, 

Tix say "restricted view" but seller HAS NOT added ANY listing note saying so: "Listing Notes, there are no listing notes" 

14/09/18 12:38 Jose Prieto sent to pending sub 

14/09/18 12:45 system email to download "new" tix 

15/09/18 07:06 Valeria Julia sent to pending sub again because tix were still restricted view 

15/09/18 07:33 Dario Martines martinez said: "Seller acknowledged they sent wrong tickets" 

15/09/18 07:35 system email to download "new" tix 

15/09/18 11:01 V aleria Julia sent to pending sub again because tix were still restricted view 

15/09/18 11:10 Dario Martines martinez said: "Seller acknowledged they sent wrong tickets" 

15/09/18 15:45 system email to download "new" tix 

Again, tix are still restricted view. 

Can you please find out why somebody is taking out of sub this order or not leaving clear notes of what to do or why they are not subbing? 

Thanks, 

Valeria