Subject: Fwd: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund
From: Ashwinee Latchayya <[email-masked]>
To: Guilherme Swamipersad Costa Autar <[email-masked]>
Date: Thu, 20 Sep 2018 14:16:15 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: "Rachel Corcoran" <[email-masked]>, "India SS Escalations" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Felipe Barros Gallina" <[email-masked]> 
Sent: Thursday, 13 September, 2018 19:49:23 
Subject: RE: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Hi Rachel, 

Yeah that was the TID sorry, thanks for your help! 

Kind regards, 

Brian 

From: Rachel Corcoran 
Sent: Thursday 13 September 2018 14:44 
To: India SS Escalations <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; [email-masked] 
Subject: Re: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

I spoke to the seller of 18027384 and he will send us the tx. 

Kind regards, 

Rachel Corcoran 

Seller Support 

Team Lead: John Meerholz 

From: Rachel Corcoran 
Sent: 13 September 2018 14:35:29 
To: India SS Escalations; Brian Sexton 
Cc: Ashwinee Latchayya; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Is it TID 18027384 ? 

Kind regards, 

Rachel Corcoran 

Seller Support 

Team Lead: John Meerholz 

From: India SS Escalations 
Sent: 13 September 2018 14:19:04 
To: Brian Sexton; India SS Escalations; Rachel Corcoran 
Cc: Ashwinee Latchayya; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

[ mailto:[email-masked] | @Rachel Corcoran ] 

Regards, 

Artur 

From: Brian Sexton 
Sent: 13 September 2018 12:54 
To: India SS Escalations < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: FW: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Hi, 

Can someone please ask the Broker AR to ship tickets to us as per the BR Law cancellation? 

Buyer is entitled to cancel as per the law and according to the procedure the seller needs to send the tickets to us in order for us to pay them. 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 13 September 2018 12:43 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felipe Barros Gallina < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Hi Brian, 

This is a Brazilian cancellation and the buyer meets the required to have his purchase cancelled. 

According go the policy ; the seller needs to send the tickets to us in order to get paid. 

Can SS team contact Broker AR and inform him of the same please. 

Kind Regards, 

Ashwinee 

From: "Felipe Barros Gallina" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 13 September, 2018 14:09:47 
Subject: TID: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Hi Ashwinee, 

This is regarding the brazilian cancellation, the event is not in Brazil and the seller is not Brazilian. Buyer meets all the requirements to cancel the purchase. According to Brazilian cancellation policy seller needs to send the tickets to us and then he will be paid. 

Could you please ask SS agent to contact US Broker to ship the tickets to our office. 

Thank You 

Felipe