Subject: Fwd: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Wed, 19 Sep 2018 17:14:14 +0530 (IST)

Hi Val, 

Please find attached proof of delivery requested. 

Kind Regards, 
Ashwinee 

From: "Leandro Grijio" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Valeria Julia" <[email-masked]> 
Sent: Wednesday, 19 September, 2018 16:55:16 
Subject: RE: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

Hello, 

Seller provided proof of delivery for 3 other orders via CSMail. 

Also attached in this thread. 

I recorded success to the order. 

Best, 

Leandro Grijio 

Seller Support (Latam) 

From: Leandro Grijio 
Sent: 18 September 2018 14:24 
To: India SS Escalations <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Valeria Julia <[email-masked]> 
Subject: RE: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

Hi, 

Spoke to seller by phone and he will provide proof of delivery of other tickets delivered at the same day, same pickup point. There were 6 other sales delivered at the same point. 

Best, 

Leandro Grijio 

Seller Support (Latam) 

From: India SS Escalations 
Sent: 18 September 2018 11:01 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; India SS Escalations < [ mailto:[email-masked] | [email-masked] ] >; Leandro Grijio < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

[ mailto:[email-masked] | @Leandro Grijio ] 

Regards, 

Artur 

From: Brian Sexton 
Sent: 17 September 2018 12:03 
To: India SS Escalations < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

Hi, 

Can someone please ask the Broker MX for any evidence that they attempted to meet the buyer for the SMC and to hear their side of the story. 

Buyer claims that the seller did not show up at the venue. 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 17 September 2018 07:43 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

Hi Brian, 

Buyer claims that he called the number provided in order to pick up the tickets and he was told to come to the venue. However no one showed up and the seller didn't answer his calls. 

Can SS team contact Broker MX and investigate this case please. 

Kind Regards, 

Ashwinee 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 15 September, 2018 12:08:22 
Subject: 18051483 - Broker MX - Yuridia Palenque Tijuana 2018 - 13/09/2018 - ask seller proof 

Maam, 

buyer email saying he called to the numbers we provided with the pick up details and was told to go to the venue where they would meet him there. He went and nobody was there nor nobody picked again the calls. 

Can we ask proof of delivery to the seller please? (SMC) 

Thanks, 

Valeria 

Ps, meanwhile I have asked screenshot of calls to buyer