Subject: Re: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats
From: Ashwinee Latchayya <[email-masked]>
To: kasende <[email-masked]>
Date: Wed, 19 Sep 2018 14:15:40 +0530 (IST)

Sure :) 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 19 September, 2018 13:43:45 
Subject: Re: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats 

Thank you, 

But if you don't mind can you refer to me as Daniels ? 

Regards, 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "brian sexton" <[email-masked]> 
Cc: "kasende" <[email-masked]> 
Sent: Tuesday, September 18, 2018 5:41:29 PM 
Subject: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats 

Hi Brian, 

Thank you for flagging this case to ECC. 

@Kasende - Please push back informing the buyer we have no control over the seating arrangement as we are not the event organiser. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "ECC" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "kasende" <[email-masked]> 
Sent: Tuesday, 18 September, 2018 16:28:24 
Subject: RE: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats 

Thanks Laura! 

[ mailto:[email-masked] | @Ashwinee Latchayya ] – push back using the points Laura has made below, thanks! 

Kind regards, 

Brian 

From: ECC 
Sent: Tuesday 18 September 2018 11:57 
To: Brian Sexton <[email-masked]>; ECC <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; kasende <[email-masked]> 
Subject: RE: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats 

Hi Brian, 

This is a venue issue – we would not be refunding or providing a partial refund . 

The customer can be informed that we have no control over this issue as it was implemented by the venue – if the tickets say restricted view then we have informed the buyer but it looks like venue issue to me. 

Kind Regards, 

Laura 

From: Brian Sexton 
Sent: 18 September 2018 11:50 
To: ECC < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; kasende < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 18006502 - Paris Saint-Germain vs St. Etienne - Social Media Threat - Youtuber Buyer unhappy with seats 

Hi, 

This buyer was unhappy with the seats the received, even though tickets were correct. 

They bought Corner Seating but there was a big net obscuring their view: 

They are threatening to inform their 750,000 YouTube subscribers of their bad experience. 

I don’t think I found their YouTube channel but it could be this one: 

[ https://www.youtube.com/user/FrenchGuyCooking/about | https://www.youtube.com/user/FrenchGuyCooking/about ] 

Let me know if you want to speak to them or if we should just push back. 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Program