Subject: 18049261 ; Broker: ES ; Real Madrid vs FC Barcelona ; 03/03/2019 ; Please approve this escalation
From: Ashwinee Latchayya <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Tue, 18 Sep 2018 12:38:11 +0530 (IST)

Hi Edi, 

The escalation has been approved by Brian. 

Can you re-escalate it please. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]>, "CSpayments" <[email-masked]> 
Sent: Monday, 17 September, 2018 21:29:50 
Subject: RE: 18049261 ; Broker: ES ; Real Madrid vs FC Barcelona ; 03/03/2019 ; Please approve this escalation 

I approved this. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Monday 17 September 2018 10:07 
To: Brian Sexton <[email-masked]> 
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]> 
Subject: 18049261 ; Broker: ES ; Real Madrid vs FC Barcelona ; 03/03/2019 ; Please approve this escalation 

Hi Brian, 

According to knowledge base ; if seller is non Brazillian and event is not in Brazil - seller should get paid and tickets should be sent to our office. 

Agent Daniel Ryan has requested Edivaldo to check with TL ; Can you approve this escalation please. 

Kind Regards, 

Ashwinee 

From: "Edivaldo Manuel Augusto Pereira" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 17 September, 2018 14:13:07 
Subject: 18049261 / BROKER ES / Real Madrid vs FC Barcelona / 03/03/2019 

Hi Ashwinee, 

This is a BR cancellation case in which the Seller in non BR and its a Non Br event with a hand delivery method. 

According to the guidelines at: " [ https://protect-eu.mimecast.com/s/Aw1QCk8VYFOWrV0C2HoS5 | https://viagogocorp.sharepoint.com/teams/cs/policies
 & procedures/Pages/0022.aspx ] " the seller should be paid and the tickets should be sent to our office. 

I was told by Daniel.Ryan to check with my TL why is the seller being paid. 

Please check the attachment. 

Regards, 

Edivaldo