Subject: 17537747 - Broker IT - Romeo E Giulietta. Ama E Cambia Il Mondo - 27/10/2018 16:00 - Event Cancelled
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 17 Sep 2018 15:29:32 +0530 (IST)

Hi Brian, 

The buyer has informed us that the event has been cancelled. 

After Valentina's investigation ; she has found out that indeed the event has been cancelled. 

Link: https://www.ticketone.it/biglietti.html?affiliate=ITT&includeOnlybookable=false&xtcr=1&xtnp=1&erid=2029333&doc=artistPages/tickets&action=tickets&xtmc=Romeo_E_Giulietta._Ama_E_Cambia_Il_Mondo&fun=artist&language=en , it is written that this event has been cancelled. 

Can you inform the on-call team of the same so that appropriate action can be taken please. 

Kind Regards, 
Ashwinee 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, September 12, 2018 10:00:45 PM 
Subject: 17537747 - Broker IT - Romeo E Giulietta. Ama E Cambia Il Mondo - 27/10/2018 16:00 - Event Cancelled 

Warning! The performances scheduled for October 27th and 28th in Naples, Palapartenope Theater, have been canceled. It is possible to request a refund of the ticket, at the point of sale where the purchase was made, no later than 2 November. 
Hi Ash, 

this buyer informed us that the event has been cancelled. On viagogo it is not written anything. But if you check this website (the usual ticketone) https://www.ticketone.it/biglietti.html?affiliate=ITT&includeOnlybookable=false&xtcr=1&xtnp=1&erid=2029333&doc=artistPages/tickets&action=tickets&xtmc=Romeo_E_Giulietta._Ama_E_Cambia_Il_Mondo&fun=artist&language=en , it is written that this event has been cancelled. 

The yellow box: 

Attenzione! Gli spettacoli in programma il 27 e 28 ottobre a Napoli, Teatro Palapartenope, sono stati annullati. E' possibile richiedere il rimborso del biglietto, presso il punto vendita dove è stato effettuato l'acquisto, entro e non oltre il 2 novembre. 

Can you please advise how to deal with it. 

Thanks, 
Valentina