Subject: 18049261 ; Broker: ES ; Real Madrid vs FC Barcelona ; 03/03/2019 ; Please approve this escalation
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 17 Sep 2018 14:36:55 +0530 (IST)

Hi Brian, 

According to knowledge base ; if seller is non Brazillian and event is not in Brazil - seller should get paid and tickets should be sent to our office. 

Agent Daniel Ryan has requested Edivaldo to check with TL ; Can you approve this escalation please. 

Kind Regards, 
Ashwinee 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 17 September, 2018 14:13:07 
Subject: 18049261 / BROKER ES / Real Madrid vs FC Barcelona / 03/03/2019 

Hi Ashwinee, 

This is a BR cancellation case in which the Seller in non BR and its a Non Br event with a hand delivery method. 
According to the guidelines at: " https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0022.aspx " the seller should be paid and the tickets should be sent to our office. 

I was told by Daniel.Ryan to check with my TL why is the seller being paid. 

Please check the attachment. 

Regards, 
Edivaldo