Subject: Fwd: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Mon, 17 Sep 2018 12:58:03 +0530 (IST)

Hi Val, 

This has been added to CS error list for refund. 

Thank you, 
Ash 

P.S: If there's no email update, you should also check the history for update. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 17 September, 2018 11:08:29 
Subject: Re: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Maam, no action or update has been done yet. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "sinead bartley" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Thursday, 13 September, 2018 14:27:30 
Subject: Re: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Hi Sinead, 

The tickets weren't forwarded to the buyer and the event is now over. 

Can we escalate for a refund. If yes, should seller be paid here as the seller provided the tickets in time for the event. 

Kind Regards, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 September, 2018 11:06:32 
Subject: Re: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Maam, 

buyer came back saying he did not get the tix. 

Thanks, 

Valeria 

From: "Jacklyn Coronel" <[email-masked]> 
To: "Sinead Bartley" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Valeria Julia" <[email-masked]> 
Sent: Thursday, 13 September, 2018 00:26:05 
Subject: Re: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Hello, 

This is seller's response: ' 'These are QR codes converted to PDF... we have been doing it all season.'' 

I do not believe there will be an issue, however advise if you'd suggest a new approach to this. 

Thanks, 

Jacklyn 

From: Jacklyn Coronel 
Sent: Wednesday, September 12, 2018 12:35:34 PM 
To: Sinead Bartley 
Cc: Ashwinee Latchayya; Valeria Julia 
Subject: Re: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Hello, 

I'll let seller know about this urgent order, then update. 

Thanks, 

Jacklyn 

From: Sinead Bartley 
Sent: Wednesday, September 12, 2018 3:57:48 AM 
To: Jacklyn Coronel 
Cc: Ashwinee Latchayya; Valeria Julia 
Subject: FW: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Hi Jaklyn, 

It seems seller has not provided original PDF files, this appears to be screenshots of QR codes converted to PDF (see dots below and info icon). 

Could they please provide the original files to be forwarded to the buyer? 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Wednesday 12 September 2018 09:33 
To: Sinead Bartley <[email-masked]> 
Cc: Stephen Blake <[email-masked]>; Valeria Julia <[email-masked]> 
Subject: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files. 

Hi Sinead, 

Seller has provided the QR code tickets as requested by agent jacklyn.coronel. 

Can you forward these tickets to the buyer of the above TID please. 

Buyer's email: [ mailto:[email-masked] | [email-masked] ] 

Kind Regards, 

Ashwinee 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Stephen Blake" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 September, 2018 12:22:54 
Subject: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - Please forward to the buyer 

Hi Stephen, 

Seller has provided the QR code tickets as requested by agent jacklyn.coronel. 

Can you forward these tickets to the buyer of the above TID please. 

Buyer's email: [ mailto:[email-masked] | [email-masked] ] 

Kind Regards, 

Ashwinee 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 September, 2018 12:13:03 
Subject: 17991215 - Broker US - D.C. United Vs. Minnesota United FC - 12/09/2018 - send tix thru customermail 

Maam, 

seller has QR codes (despite this being a ticketmaster transfer) that needs to be sent to buyer thru customer mail. 

Buyer's email: [ mailto:[email-masked] | [email-masked] ] 

Event is in 17h. (BTW buyer is complaining he did not get the tix yet) 

Thanks, 

Valeria