Subject: RE: 17920234; Broker BR; Name: Toquinho; Event date: 11/09/2018 ; Event Postponed to 13.09.2018
From: Sinead Bartley <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Thu, 13 Sep 2018 15:57:21 +0000

Hi Ashwinee,

This has now been corrected.

Kind regards,

Sinéad.

From: Sinead Bartley
Sent: Wednesday 12 September 2018 14:27
To: 'Ashwinee Latchayya' <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: RE: 17920234; Broker BR; Name: Toquinho; Event date: 11/09/2018 ; Event Postponed to 13.09.2018

Hi Ashwinee,

Thanks for flagging- I will look into this and forward.

Buyer will not be entitled to refund if the event is rescheduled.

Kind regards,

Sinéad.

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 12 September 2018 13:36
To: Sinead Bartley <[email-masked]<mailto:[email-masked]>>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]<mailto:[email-masked]>>
Subject: 17920234; Broker BR; Name: Toquinho; Event date: 11/09/2018 ; Event Postponed to 13.09.2018
Importance: High

Hi Sinead,

The buyer emailed us claiming th event has been postponed.

According to the official website below ; the event has been rescheduled for tomorrow.

Can you please inform the on-call team of this situation so that they can take appropriate action.

Kind Regards,
Ashwinee

________________________________
From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 September, 2018 17:55:18
Subject: TID: 17920234; Broker BR; Name: Toquinho; Event date: 11/09/2018; Issue: Buyer is asking for refund as event was postponed to 13/09/2018 and he will not be able to attend

Hi Ash,

Buyer has emailed asking for refund as event was cancelled and he will not be able to attend it on new rescheduled date.
Checked venue website (https://www.teatroopus.com.br/programacao.php?id=378_TOQUINHO<https://protect-eu.mimecast.com/s/6niACAN7RIN24VxhGswPY>) and can confirm that event was indeed cancelled.
Is he eligible for refund as he can not relist?

Regards,
Kannedy