Subject: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Felipe Barros Gallina <[email-masked]>
Date: Thu, 13 Sep 2018 17:13:06 +0530 (IST)

Hi Brian, 

This is a Brazilian cancellation and the buyer meets the required to have his purchase cancelled. 

According go the policy ; the seller needs to send the tickets to us in order to get paid. 

Can SS team contact Broker AR and inform him of the same please. 

Kind Regards, 
Ashwinee 

From: "Felipe Barros Gallina" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 September, 2018 14:09:47 
Subject: TID: 192241813 - Broker AR - André Rieu - Evening - Date: 16/10/2018 - Brazilian buyer asked for a refund 

Hi Ashwinee, 

This is regarding the brazilian cancellation, the event is not in Brazil and the seller is not Brazilian. Buyer meets all the requirements to cancel the purchase. According to Brazilian cancellation policy seller needs to send the tickets to us and then he will be paid. 

Could you please ask SS agent to contact US Broker to ship the tickets to our office. 

Thank You 

Felipe