Subject: Fwd: 17853652 - Broker CO - Barranquijazz 2018 - 14/09/2018 - shipping issues
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Wed, 12 Sep 2018 15:07:57 +0530 (IST)

Escalate this to shipping investigation and mention clearly on your CIAN that according to TN - the tickets were sent to a wrong address (Carrier's fault) not viagogo here. 

Escalate with buyer's name , address & phone number. 

Thank you, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 12 September, 2018 14:08:02 
Subject: 17853652 - Broker CO - Barranquijazz 2018 - 14/09/2018 - shipping issues 

Maam, 

buyer provided an address but according to the courier is slightly different (courier/viagogo fault). 
She specified B-28 and has been sent to B-25. Naturally the courier did not find the person and tix got returned to sender. 

An agent (Irene.Hernandez) asked seller to reship but no update since then (24h passed). 
Event is quite close (2 days left). 

Thanks, 

Valeria