Subject: Fwd: 17645632 - Fan Seller ES - Maluma - 14/09/2018 - QDPR issues
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Wed, 12 Sep 2018 12:26:42 +0530 (IST)

We have reviewed your case and as per our General Data Protection Regulations ; in order for us to assist you further with this situation ; the account holder will need to contact us. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 12 September, 2018 11:46:25 
Subject: Re: 17645632 - Fan Seller ES - Maluma - 14/09/2018 - QDPR issues 

Is it ok if i write this?: 

"as per our General Data Protection Regulations, we are unable to assist you further as you are not the account holder" 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Tuesday, 11 September, 2018 11:34:23 
Subject: Re: 17645632 - Fan Seller ES - Maluma - 14/09/2018 - QDPR issues 

Inform the person that we can't help in her query as she isn't the account holder. 

The query should be from the account holder. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 9 September, 2018 17:59:14 
Subject: 17645632 - Fan Seller ES - Maluma - 14/09/2018 - QDPR issues 

Maam, 

the person writting to me thru email is NOT the account holder. 
I was not aware of this till she literally told me: 
"stop callming me Elvira, Im María Rubert, who paid for the tickets. Elvira is the contact since I do not live in Spain" 

So a bell rang on my head and here is my querie: 
if by phone we are not allowed to speak to someone who is not the account holder, then it applies also for email exchange???? 

Thanks 

Valeria