Subject: Fwd: [REMINDER] - Transaction states and Listing states – Short version
From: Ashwinee Latchayya <[email-masked]>
To: Lucas Araujo <[email-masked]>
Date: Tue, 11 Sep 2018 17:41:30 +0530 (IST)

From: "Mansi Chhabra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]>, "Miriam Rosario" <[email-masked]> 
Sent: Thursday, 28 June, 2018 18:36:56 
Subject: Fwd: [REMINDER] - Transaction states and Listing states – Short version 

From: "Mansi Chhabra" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, June 26, 2018 4:03:09 PM 
Subject: Fwd: [REMINDER] - Transaction states and Listing states – Short version 

From: "Robert cosgrove" <[email-masked]> 
To: "[email-masked]" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "Jelena Kalcuka" <[email-masked]> 
Sent: Wednesday, April 4, 2018 2:45:58 PM 
Subject: [REMINDER] - Transaction states and Listing states – Short version 

	

REMINDER 

DATE 	

04.04.2018 

TOPIC 	

Transaction states and Listing states – Short version 

DETAILS 	

Transaction States – Short Version 

Pending Seller Confirmation 	

Transaction has been authorised, seller has been informed about the sale. We are waiting for the seller to confirm – they have 48 hours to confirm. ( If less than 48hrs to the event seller must confirm in time for buyer to attend the event) 

	

Pending Shipment Creation 	

Transaction has been confirmed by the seller. 
Seller has tickets in hand. Buyer can still change address, if needed, without us having to contact the seller 

Pending Shipment 	

Courier Delivery Method (e.g. UPS). Transaction has been confirmed by the seller and they have printed the shipping label. Seller must be contacted before updating delivery address 

Pending Courier Pickup 	

Courier delivery method (e.g. UPS). Seller has printed the shipping label and has scheduled a courier collection. Seller must be contacted before updating delivery address 

Pending User Entered Tracking 	

Domestic Delivery Method (e.g. Royal Mail Special Delivery). Transaction has been confirmed by the seller and they have printed the shipping label – very likely that the order will be sent soon, if not already sent. Seller must be contacted before updating delivery address 

In Transit 	

Tickets have been posted and buyer has been given the tracking number via email. 

Pending Seller Payment 	

Tickets have been delivered to the buyer or uploaded. We are now waiting to pay seller. 

Pending Transfer 

(only for Pick Up tickets) 	

Seller has sent tickets to our LMS point. We are waiting to receive them 

Pending Pickup 

(only for Pick Up tickets) 	

Tickets are ready to be collected by buyer. Buyer has received collection information. 

Once picked up by the buyer, the LMS team manually move the transaction to Pending Seller Payment. 

Pending Requirement for Payment 	

We are holding payment to seller – buyer reported an issue with tickets or was RAG and we are running an investigation (move transaction to ‘stop seller payment on CSL). Buyers are not able to download E-tickets 

Complete 	

Seller has posted/uploaded tickets. No issue with the TID, seller has been paid. 

Refunded 

Order fully refunded to buyer (no payment to seller). This only happens if we cannot find replacement, subs or event was cancelled. 

	

Listing States 

Active 	

Listing is visible and available for purchase on viagogo website 

Inactive 	

Seller has put the listing as inactive so is not visible and not available for purchase. 

If the event is too close for shipping, internally system puts as inactive state. 

Expired 	

The listing has expired and has not been purchased. Seller is free to use the tickets themselves, as it has not sold. Event has passed. 

Fully Sold 	

All tickets in a listing have sold 

Deleted 	

The seller has deleted an active/fully sold listing by themselves 

LMS Listing States 

Pending Ticket Receipt 	

Seller has listed tickets for an event that is eligible for LMS or seller had an existing listing which they have actively chosen to send to LMS via the My Account section of the website. 

In Transit 	

Tickets are shipped and have been scanned by UPS. Tickets are active on the website only if more than 3 days to the event remain. 

Delivered 	

Tickets have been delivered by UPS to a viagogo drop off point. Tickets will always be active on the website, regardless of the # of days to event remaining. 

Received 	

Tickets have been received by the LMS team.