Subject: 18009705 - Broker BR - Name : Roger Waters - 13/10/2018 - Reversing an escalation
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Date: Tue, 11 Sep 2018 14:45:36 +0530 (IST)

Hi Stephen, 

I would have flagged this one the google document but it looks like we will need to contact payments team here ; so, I'm dropping you an email. 

Buyer has requested to cancelled the purchase (BR law) and agent diego.diaspereira has escalated this to payments 13 hours ago. 

The buyer has now changed his mind and would like to reverse the cancellation and keep the tickets. 

Could we check with payments team whether this escalation can be stopped. 

Kind Regards, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 11 September, 2018 13:49:22 
Subject: 18009705 - Broker BR - Name : Roger Waters - 13/10/2018 - how to cancel a cancellation? 

Hey Ash, 

Here buyer asked to cancel his tickets and diego.diaspereira cancelled and escalated to payments. 
However, buyer wants to cancel the cancellation. 

Can you please check with relevant team if it's possible to cancel the cancellation and how we have to procedure? 

Kind Regards, 
Lucas.