Subject: Re: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Tue, 11 Sep 2018 11:59:19 +0530 (IST)

Hi Gi, 

The note says do not action on the case but inform the person we are investigating/ 

Inform the buyer that we are investigating and mention why you did that in your CIAN note - make sure you mention it's a buyer turned seller and give the TID where he is a seller & wrap up. 

Thank you, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 10 September, 2018 21:46:57 
Subject: Re: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago 

Hi Ash, 

Buyer turned seller emailed from buyer side chasing payment. From seller side TID:13328779, there is a system note stating do not take any action on the case as the case has been assigned to another agent. 

Can you please advise what to do? 

Regards, 
Sidje 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sidje Anne Ginette Ehua" <[email-masked]> 
Sent: Friday, 10 August, 2018 11:22:13 
Subject: Re: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago 

Hi Gi, 

There's a note on the case informing not to take any action on the case as the case has been assigned to another agent. 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 August, 2018 13:51:13 
Subject: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago 

Hi Ash, 

Buyer turned seller called enquiring on his sale (TID:13328779) and chasing payment. Buyer turned seller asked for redirection and has been confirmed that his sale has been redirected. 
Buyer turned seller sale has been cancelled with reason he did not fulfill. Actually buyer turned seller purchased tix ( TID:13233103) as p tix and relist them as p tix and later DP change from p to e tix and since he has been informed that his sale (TID:13328779) has been redirected he was not aware that he need to send tix to final buyer. 

I flagged Ashwinee who advised to escalate to payment what I did and the case came back with a system note stating " Please ask Tl for approval". 

can you please advise? 

Regards, 
Sidje