Subject: 17318950 - Fan Seller IT - Beyonce & Jay Z - 08/07/2018 - Tier 3
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 10 Sep 2018 18:28:30 +0530 (IST)

Hi Stephen, 

According to case history ; '**If the customer comes back do not wrap up or respond without contacting me first**. 

Can Melania Saba be informed that the seller has contacted us please. 

Kind Regards, 
Ashwinee 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 10 September, 2018 17:45:26 
Subject: 17318950 - Fan Seller IT - Beyonce & Jay Z - 08/07/2018 - contact agent 

Hi Ash, 

this seller came back complaining about the charge, as he missed msbd. There is note stating that we need first to contact agent Melania.Saba. 

Can you please inform her about the query. 

Thanks, 
Valentina