Subject: Re: 17326224 - Broker DE - The Weeknd & The National + David Guetta Lollapalooza Berlin 2018 Saturday - 08/09/2018 - manual payment request
From: Valeria Julia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 9 Sep 2018 14:03:34 +0530 (IST)

I will tell him this: 

if your card has expired that should not be an issue as the refund would go to your bank account. Please confirm your bank account it is still operational. 

Confirm if this is ok or what should i write. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 9 September, 2018 13:23:13 
Subject: 17326224 - Broker DE - The Weeknd & The National + David Guetta Lollapalooza Berlin 2018 Saturday - 08/09/2018 - manual payment request 

Maam, 

buyer got wrong date tix, was not allowed entrance. Bought for 8th and got for 9th. Now event is over. 
I escalated for full refund and now buyer has come back again telling me his card which used to buy is expired. 

What should i do here? 

Thanks, 

Valeria