Subject: Re: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date
From: Charanjit Singh Sandhu <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 9 Sep 2018 13:06:17 +0530 (IST)

Hello Ashwinee, 

Thanks for the info. 

Thanks 
Charanjit 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Fatoumata Altmueller" <[email-masked]> 
Cc: "Charanjit Singh" <[email-masked]> 
Sent: Sunday, 9 September, 2018 12:55:36 
Subject: Re: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Hello guys, 

This has now been escalated for a refund. 

Kind Regards, 
Ashwinee 

From: "Charanjit Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 September, 2018 17:08:30 
Subject: Fwd: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Fyi... 

From: "Charanjit Singh" <[email-masked]> 
To: "Fatoumata Altmueller" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Nilarka Prasanna Das" <[email-masked]> 
Sent: Monday, 3 September, 2018 17:16:19 
Subject: Fwd: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Hi Fatou, 

Can you please call to buyer(German) here and check if this is a RAG case or they were not able to attend the event due to confusion of event date? 

If you have any questions please let me know. 

Thanks, 
Charanjit 

From: "Sinead Bartley" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Cc: "Nilarka Prasanna Das" <[email-masked]> 
Sent: Monday, 3 September, 2018 17:00:41 
Subject: RE: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Apologies for repeat email, 

I looked at this a bit closer, and I can see buyer never mentioned not attending the game because of the confusion, they did however seem to suggest not being able to enter. 

Could we clarify with buyer if this is a RAG or if they did/ did not attend and why exactly? 

Kind regards, 

Sinéad. 

From: Sinead Bartley 
Sent: Monday 3 September 2018 12:24 
To: 'Charanjit Singh Sandhu' <[email-masked]> 
Cc: Nilarka Prasanna Das <[email-masked]> 
Subject: RE: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Hi Charanjit,. 

Please feed back to Nilarka that emails sent should always be complete. 

This will be forwarded separately for clarification, follow up should be kept for now. 

Kind regards, 

Sinéad. 

From: Charanjit Singh Sandhu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 3 September 2018 12:04 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nilarka Prasanna Das < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: 17650288 - Broker DE - Munich 1860 vs Energie Cottbus - 01/09/2018 0 - Wrong Date 

Hi Sinead, 

Regarding this case, buyer purchased tickets for event date 01/09/2018 but buyer claimed that event happened on 31/08/2018 and they have not got any intimation from viagogo that event will happen on 31/08/2018. 

We searched on google and found event happened on 31/08/2018. 

Link: [ https://protect-eu.mimecast.com/s/iX62COMomfpqzBLfEJyw- | https://www.eurosport.co.uk/football/3-liga/2018-2019/tsv-1860-munchen-energie-cottbus_mtc1043461/live.shtml ] 

It seems to be EDM error. Can you please suggest if we can provided full refund to buyer? 

Thanks, 

Charanjit 

From: "Nilarka Prasanna Das" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Charanjit Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 September, 2018 16:02:30 
Subject: 17650288 - Broker DE -Munich 1860 vs Energie Cottbus - 01/09/2018 0- Buyer could attend event 

Dear Charanjit. 

Buyer could not attend due to event 

Wrap up