Subject: Fwd: 17701906 - Broker US - Paul Oakenfold - 10/08/2018 22:00 (Local) - reassign the case to sankarshan.rajan
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>
Date: Fri, 7 Sep 2018 11:51:46 +0530 (IST)

Hi Sankarshan, 

Please find below. 

Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Hemant Chahar" <[email-masked]> 
Sent: Friday, 7 September, 2018 03:57:16 
Subject: 17701906 - Broker US - Paul Oakenfold - 10/08/2018 22:00 (Local) - reassign the case to sankarshan.rajan 

Hi Ash, 

In this case we required TL approval before escalating to payments again. Case notes suggest this case was flagged to you for TL approval. 

Can you please reassign this account to sankarshan.rajan as it might have moved out of his followup. 

Regards, 

Anurag 

From: "Hemant Chahar" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Friday, 7 September, 2018 03:52:13 
Subject: 17701906 - Broker US - Paul Oakenfold - 10/08/2018 22:00 (Local) - reassign the case to sankarshan.rajan 

Hi Anurag, 

The case about refund for wrong dated tickets was escalated and flagged to Ashwini by previous agent sankarshan.rajan . It is no more in the follow up of sankarshan.rajan. 
Kindly reassign this case gain to sankarshan.rajan. 

Regards 
Hemant