Subject: 17652524 - Broker: IL ; Milan vs Genoa - 31/10/2018 ; Event rescheduled
From: Ashwinee Latchayya <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: kasende <[email-masked]>
Date: Thu, 6 Sep 2018 16:44:38 +0530 (IST)

Hi Bridgette, 

Can we have an update of this case please. 

Kidn Regards, 
Ashwinee 

From: "bridgette kenny" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "kasende" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 13:33:36 
Subject: RE: 17652524 - Broker: IL ; Milan vs Genoa - 31/10/2018 ; Event rescheduled 

Hi Brian, 

Rescheduled event. Relisting is not allowed for this event. Travelling buyer. Buyer total €95.06. 

Would you think a refund would be approved here? 

Many thanks, 

Bridgette 

From: Ashwinee Latchayya [mailto:[email-masked]] 
Sent: Monday 27 August 2018 10:43 
To: Bridgette Kenny <[email-masked]> 
Cc: Kasende Kibambe Daniels <[email-masked]> 
Subject: 17652524 - Broker: IL ; Milan vs Genoa - 31/10/2018 ; Event rescheduled 

HI Bridgette, 

This was flagged on the google document and as per your request, I'm emailing you the issue. 

The event has been rescheduled and buyer was travelling from France to Italy to attend the match. 

He now claims he cannot attend the event as he cannot travel to Italy again. As per case note, resell isn't possible ; hence buyer cannot relist. 

I know it seems very unlikely ; but could you check and take an approval to see whether buyer can be refunded here? 

Regards, 

Ashwinee 

From: "kasende" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 23 August, 2018 19:34:01 
Subject: ID : 17652524 - Broker - IL - Event Name : Milan vs Genoa - 31/10/2018 15:00 

Dear Ash, 

The event has been rescheduled and the buyer will not be able to attend as he lives in France. There is a system note saying No resell 

Please let me know if we can process a refund. 

Regards, 
Daniels