Subject: 17148672 ; Broker - SE ; U2 ; 08/09/2018 ; Buyer chasing rerfund
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Thu, 6 Sep 2018 16:35:36 +0530 (IST)

Hi Stephen, 

Seller couldn't fulfil with tickets listed and buyer refused alternative tickets and chose full refund. 

Jose.Sanchez left a note informing buyer will refunded and then the DP change from to E-tickets. 

Buyer is chasing refund while the seller has uploaded tickets. 

Can Daniel.Ryan be contacted to see whether the buyer will be refunded here as he sent this request to Ana as it's a high value order. 

Kind Regards, 
Ashwinee 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 September, 2018 12:51:00 
Subject: TID : 17148672 / Broker - SE/ Name : U2 / Date : 08/09/2018/ Buyer need refund instead of tickets 

Hi Ashwinee, 

The buyer sent email stating that he need refund instead of tickets . 

The seller missed the MSBD and we conveyed to him that he will get the full refund ( As per the case log by Martina Doran) . 

However the tickets are already uploaded and now the buyer is refusing to take the tickets he need the full refund as it was conveyed to him . 

Its a high value order , please can you contact the concern and confirm what we have to do in this situation . 

Regards 

Ashwani