Subject: RE: 17510427 - Broker IT - Andrea Bocelli - 08/09/2018 - call received / Tier 3
From: Sinead Bartley <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Wed, 5 Sep 2018 15:10:00 +0000

Hi Ashwinee,

Thank you for flagging. Valentina did the right thing, however the case note would not be considered as sufficient so it is something to be mindful of:

This will be forwarded separately.

Kind regards,

Sinéad.

From: Ashwinee Latchayya <[email-masked]>
Sent: Wednesday 5 September 2018 15:47
To: Sinead Bartley <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: 17510427 - Broker IT - Andrea Bocelli - 08/09/2018 - call received / Tier 3

Hi Sinead,

Case resolution team is working on this case and has asked to be informed if buyer contacts.

Can daniela.macraimacai be informed that the buyer has called today.

Kind Regards,
Ashwinee

________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 September, 2018 19:55:18
Subject: 17510427 - Broker IT - Andrea Bocelli - 08/09/2018 - call received

Hi Ash,

I've received a call from the buyer of the above TID and according to case note ; If buyer contacts us again ; we shouldn't reply.

I've informed the buyer that the relevant team will contact her.

Can you inform daniela.macraimacai. She is following the case.

Thank you,
Val