Subject: Re: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud
From: Ashwinee Latchayya <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 3 Sep 2018 13:41:18 +0530 (IST)

Hi Bridgette, 

Thank you for flagging this to the concerned team. 

@Natalia - Inform the buyer that the purchase was genuine and not fraudulent and wrap up the case. 

Thank you, 
Ash 

From: "bridgette kenny" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Monday, 3 September, 2018 13:29:46 
Subject: RE: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Hi Ashwinee, 

Please see below. 

Kind regards, 

Bridgette 

From: Fraud Desk 
Sent: Monday 3 September 2018 08:58 
To: Bridgette Kenny <[email-masked]>; Fraud Desk 
Cc: Robert Cosgrove <[email-masked]> 
Subject: RE: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Hello 

We believe this was authorised 

Cheers 

	

Stephanie Tscholl 

stephanie.tscholl 	

From: Bridgette Kenny 
Sent: 03 September 2018 08:04 
To: Fraud Desk < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Hi team, 

The customer (Buyer) in the order claims they never purchased any tickets however, they contacted us through their account and downloaded the tickets. 

There is a WI from Stephanie on the account saying “cyber block”. 

Can you confirm if this order is fraudulent or not? 

Kind regards, 

Bridgette 

From: Ashwinee Latchayya [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday 2 September 2018 13:57 
To: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Natalia Cabrera Castilla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Hi Bridgette, 

This was flagged on the google doc (Entry 695) and you requested me to email you so that you can check this issue with Frauds. 

This was escalated to Frauds team and there's a note 'cyber block'. 

Can we know more about this transaction from the frauds dept please. 

Regards, 

Ashwinee 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Natalia Cabrera Castilla" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 August, 2018 14:12:09 
Subject: Re: TID: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Flagged 

From: "Natalia Cabrera Castilla" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 August, 2018 14:09:17 
Subject: Re: TID: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

any update? 

From: "Natalia Cabrera Castilla" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 23 August, 2018 19:32:32 
Subject: TID: 17472573, Broker FI, Guns N' Roses, 21/07/2018 17:00, Fraud 

Ash, 

Buyer said that never purchased tickets and she never used her card. 

Previous agent escalated the case to Fraud Team. 

Can you check the case for me, please? 

Thanks!! 

Nat