Subject: Re: 17412374 / broker DE Europe / FC Schalke 04 vs Hertha BSC / 02/09/2018 18:00 / tickets lost in transit, replacement approval
From: Ashwinee Latchayya <[email-masked]>
To: Sagorika Ray <[email-masked]>
Date: Sun, 2 Sep 2018 14:41:40 +0530 (IST)

Sago, 

You can move to replacement. 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sagorika Ray" <[email-masked]> 
Sent: Sunday, 2 September, 2018 13:11:16 
Subject: Re: 17412374 / broker DE Europe / FC Schalke 04 vs Hertha BSC / 02/09/2018 18:00 / tickets lost in transit, replacement approval 

Flagged 

From: "Sagorika Ray" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 2 September, 2018 12:13:48 
Subject: 17412374 / broker DE Europe / FC Schalke 04 vs Hertha BSC / 02/09/2018 18:00 / tickets lost in transit, replacement approval 

Hi Ashwinee, 

Buyer has emailed stating that they have not received tickets yet. I have checked case history - case is already escalated to SI. TN - no update since 29/08/2018. Order Value - 328.89 EUR and time to event is 9 hours. 

Could you please advise, if I can move this order to pending replacement? 

Kind regards, 
Sagorika